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We all want to get better. We all want to further our careers and make a difference in our organization. So how come when the corporate training folks announce a team training session, an opportunity to learn, we all cringe? Going to training is good for us. Just like cod liver oil, it’s good for us but it goes down hard.
It’s going to be hard because we are going to sit ALL DAY in a room that is too hot or too cold; mostly too hot. We are going to listen (try to listen) to a trainer who probably is not Jay Leno; not even close. The trainer has equipped him or herself with approximately 1,000 PowerPoint slides to illuminate us on “How to Deal with Difficult People” (like him or her) or some other equally riveting topic for which the pile of work on our desks must wait. All the while knowing that when we go back to work we won’t remember a darn thing the trainer said or what was on slide number 648. We won’t be able to apply anything new and the class workbook will be added to the dozen other training booklets that are collecting dust on our shelf. Yes, our company pays for this. They pay for it because it is good for us!
Just imagine, my fellow long-suffering corporate learners, if we could go to a training session that wasn’t built on 1,000 PowerPoint slides. Imagine a training session that wasn’t built on a droning head at the front of the room. Imagine a session built on interaction, excitement, adventure and learning by doing! Now imagine it run for 100’s of our colleagues at the same time. This is exactly what a Fortune 500 video game retailer imagined for its 400 District Managers at a recent session designed to teach coaching skills.
Coaching is a mission critical skill for District Managers at this retailer. Each retail store must adhere to a clearly defined set of standards and District Managers must be able to coach Store Managers to those standards.Coaching is a dynamic interactive skill that cannot be taught using a talking head at the front of the room. It would be silly to think that we could learn to play golf by sitting in a chair and having even the most talented instructor explain the subtle nuances of a world class swing, then end class and expect us to hit a straight drive 300 yards up the fairway. Likewise, with coaching, theory must quickly give way to practice. Practice, practice, practice. Just like golf or anything else we want to get good at.
That’s why Eagle’s Flight designed an experiential interactive learningsession for 200 DMs in each session. Using an engaging experiential based program, the DMs learned Eagle’s Flight’s approach for modeling proper retail behaviors, coaching those behaviors and importantly, holding store managers accountable for the new behaviors. The approached allowed DMs to not only learn the model, they were able to practice it real time during the class. The result was the level of engagement and learning retention that we get when we learn by doing!
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